Service

The perfect complement to the delicious bread we bake? Outstanding service. Our long-term relationships often start because the customer loved our bread. But, they stay with us because of the exceptional level of service we offer them on a daily basis.

Over 99% Order Accuracy & Fill Rate

Our rigid order checking process has resulted in an over 99% accuracy rate in delivering the right products and the right amount of cases on time. So you can be confident you’ll get what you need, when you need it—even for complicated multi-destination orders.

Speedy Sample Turnaround

When you want samples, we move fast. Right away, we’ll give you an “expected time of arrival.” Often, your sales rep will get the bread sample out the door by the next business day.

Development Team That Includes Master Bakers

Our development team includes individuals certified as Master Bakers, designated as Master Certified Foodservice Executives and more. Because of this high level of expertise, our R&D team can analyze your challenge from a number of angles and determine the best solution.

Large Production Facility & Capacity

Our 250,000 sq. ft. facility features 3 tunnel ovens, 3 deck ovens, 14 rack ovens and a production team that’s working daily baking, packing, freezing and shipping. No matter your order size, we can handle it.

Co-Packing Made Easy

Beyond foodservice companies, we also have ample experience working with regional and national groceries, bakeries and other food manufacturing companies. We can match your specs, including flavor profile, and pack either in your packaging or in a manner that’s easiest for your next stage of production. 

Superior Quality Assurance

Highland Baking Co.’s Quality Assurance program uses planned and systematic procedures that enable us to provide the consistency, quality and safety our customers demand. We incorporate a combination of product standards and testing, personnel oversight and communication checks throughout the production facility and process. If you need us to implement additional steps into our production process in order to meet your own Quality Assurance program, we would be happy to work with you on developing a program that meets your needs.